Insider Insights

Insider Insights

Keep Music Centre Stage at Your Festival

As Head of Public Operations at music licensing company PPL, Sarah Mitchell has significant expertise in customer service operations. She has over 19 years’ experience heading up customer service and operational divisions across global...

Arguing for the Danger – reintroducing risk to the pro festival

Tim Wilson is a Director of VAULT Festival, whose 2017 event runs from January 25 – March 5 and features almost 200 performances. Visit the official website for full programme information and tickets. Groupthink is...


The Role of a Ticketing Agency in Banishing Festival Queues

Simon Carpenter has been business development manager at Gigantic since October 2015, with almost 10 years' experience in the ticketing sector. His job includes discovering new business, events and promoters to work with across...

The UK Government Needs to Step Up Its Fight Against Touts

Stuart Cain is the Managing Director of The Ticket Factory, one of the UK’s leading national ticketing agents, selling around 2.5m tickets a year for a range of comedy events, concerts, sporting events, exhibitions,...

Making the Most of Special Effects

Shaun Barnett is the owner and Managing Director of Quantum Special Effects, one of the UK's leading special effects companies. With over 60 years combined experience, Shaun and his team design, build and supply...

Where Brand Sponsorships & Live Streaming are Heading in 2018 (Part I)

Kim Owens is the founding editor of Kaffeine Buzz, a veteran technology and entertainment journalist, and a marketing consultant with over two decades of expertise in delivering branding and content strategy services to a...

Why Are So Many Festivals Short Changing Their Guests?

Jonathan Gomma is a co-founder of Beetle Juice, which serves the nation’s festivalgoers with freshly made cocktails via its array of converted Volkswagen bars. Beetle Juice is currently in the process of franchising and...

Organisers Should Choose Their RFID Cashless Payments Supplier Wisely

Aidan Pawson is the Head of Operations at Ticket Arena and Event Genius, a primary ticket seller and event technology supplier based in Leeds, UK. His role includes developing strategic partnerships, programme management, event...

The Need for Severe Weather Plans and Weather Providers

Dax Cochran oversees business operations for WDT’s WeatherOps Event Safety Services, managing all day-to-day business development strategies and direct sales efforts with a goal of increasing safety standards throughout the events and entertainment industries. As...

Festivals Desperately Need a Content-Driven Approach to Drug Safety

Ross Gardiner is a Scottish journalist and editor based in Los Angeles. He is the founder of Black Circle Media — a content agency specialising in festival culture, as well as the acting global...