THE FIRST MUSIC FESTIVAL IN SCOTLAND TO ACHIEVE GOLD STATUS BY ATTITUDE IS EVERYTHING
cinch presents TRNSMT is proud to announce that the festival has been awarded Gold Status from Attitude is Everything, making it the first music festival in Scotland to be awarded with this accolade.
Attitude is Everything rewards innovation, creativity and imagination in approaches to breaking down barriers for deaf and disabled people at live music and outdoor events.
After a successful inaugural year in 2017, cinch presents TRNSMT has continuously improved its accessible facilities at the festival year on year including the introductions of a designated Access Manager for all accessible customers, who works hard to establish strong relationships from the outset and throughout.
Improvements to cinch presents TRNSMT’s Accessible Information Guide make it more user friendly for customers with visual impairments including Colour Blind friendly schemes, audio versions of the accessible information available on the event website, plus an easy read guide which was developed alongside Gig Buddies have contributed to the award. Additionally, Accessible toilets were improved with Pamis’ Pamiloo Changing Places facility present for the full weekend ensuring that festival go-ers with complex needs had access to toilet facilities.
Having the largest Accessible Viewing Platform of any event in Scotland allowed festival go-ers with additional access requirements the space to enjoy the 3-day event away from the large crowds, and space for a personal assistant/companion to attend the festival for free. The Customer Access team also facilitated a Food, Drink & Merchandise service on the Accessible Viewing Platform. A hearing loop was introduced at all box offices, increased lowered counters and staff were trained in visual and hearing impairments, disability equality and customer care, and mental health first aid to better the service provided to accessible customers.
Louise Hutchison, Accessibility Manager at DF Concerts said: “We’re absolutely delighted to be recognised as the first music festival in Scotland to be awarded Gold Status by Attitude is Everything for our work to make the festival more accessible and inclusive. We have focused on both the customers who require additional support, and those attending with them to make sure we are providing the best experience we can. We have had great feedback from accessible customers since the inaugural festival in 2017, and we’ll look to continually build on the experience again when we return in July next year. Live music is really important for everybody and we’re incredibly proud to have created a festival built on equality.”
Gideon Feldman, Head of Programmes at Attitude is Everything said: “We’re delighted that TRNSMT is the first Scottish festival to achieve Gold on our Charter of Best Practice. This highlights the fantastic work that DF and the team have done over the last few years to ensure that the festival is accessible for everyone.